Refund policy

Returns & Refund Policy

1. Return Period We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

2. How to Start a Return To start a return, you can contact us at easynoacommerce@gmail.com.

  • If your return is accepted, we will send you instructions on how and where to send your package.

  • Important: Items sent back to us without first requesting a return will not be accepted.

  • Please note that returns must be sent to our international fulfillment warehouse. Since we ship globally, return shipping costs to our designated international facility may be higher than local shipping rates.

3. Return Shipping Costs & Fees

  • Return Shipping: The customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.

  • Restocking Fee: For orders shipped to the United States and non-EU countries, all accepted returns are subject to a 15% restocking fee. This covers the costs of inspecting, repackaging, and processing.

  • EU Customers: In accordance with European Union consumer protection laws, the restocking fee does not apply to customers exercising their statutory 14-day right of withdrawal within the EU.

4. Damages and Issues Please inspect your order upon reception and contact us immediately (within 72 hours) if the item is defective, damaged, or if you receive the wrong item. To process a claim, you must provide clear photos or a video of the damaged item and its original packaging. Once verified, we will send a replacement or issue a full refund (including shipping costs and exempt from restocking fees) at no extra cost to you.

5. Exceptions / Non-Returnable Items Certain types of items cannot be returned:

  • Perishable goods (such as food, flowers, or plants).

  • Custom products (such as special orders or personalized items).

  • Personal care goods (such as beauty products, earrings, or intimate apparel) for hygiene reasons.

  • Hazardous materials, flammable liquids, or gases.

  • Sale items and gift cards are final sale and cannot be returned.

6. European Union 14-Day Cooling Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, the item must be in its original condition and packaging. While the restocking fee is waived for EU citizens, return shipping costs to our international warehouse remain the responsibility of the customer.

7. Refunds We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund.